Vagas de Emprego: Customer Support Specialist

Rótulos: ()

Atividades Profissionais: Provide support for eMaint software applications to end users in a Microsoft and Web-based environment. Answer incoming eMaint software support phone calls, email and chat communications. Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities. Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries. Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue. Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view. Contribute to growth of eMaint knowledge base by creating product documentation addendums. Actively participate in software product testing process to ensure new versions of software are ready to release. Experiências …

Rótulos: De 15.001 até 20.000 / ()

… Works on the company?s larger accounts. * May perform project management role. * May invest time working external partners. * Significant percentage of time spent directly with customer; interfaces with all levels, including highest within customer organization. * May develop business plan in conjunction with customer. * Typically assigned higher than average quota. Complexity * May lead sales engagements where the field of specialty is the key to a profitable and successful delivery. * Accounts may be international or global. * Orchestrates the regional pursuit resources for the account. * Typically assigned higher than average quota. * Balances industry knowledge with the value of technology to enable articulation of business value in a customer engagement. * May perform project management role. * Coordinates external partners. We offer: * A competitive salary and extensive social benefits * Diverse and dynamic work environment * Work-life balance and support