Vagas de Emprego: Customer Success Manager

Rótulos: De 3.001 até 4.000 / ()

… e atribuições: Gestão pró-ativa de contas, manter relacionamento com clientes com foco no sucesso, acompanhar resultados referentes à implementação do sistema e prover suporte com foco no sucesso dos clientes, manter comunicação ativa com os clientes, elaborar fluxos e materiais de engajamento e aprendizado para clientes, identificar marcos de sucesso, identificar e solucionar gargalos junto aos clientes e a equipe de customer success, elaborar relatórios de desempenho e utilização do sistema, propor estratégias para a melhoria contínua da área de pós-vendas, validar clientes referência para contato, levantar informações para construção de cases, revisar e apresentar novos recursos, processos e ferramentas para clientes, identificar novas oportunidades de negócios e trabalhar a retenção de clientes. Experiências e/ou Qualificações: Conhecimentos e experiências: Customer success, pós-venda, sucesso do cliente e customer retention. Regime de contratação: CLT

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… ligados ao atendimento, onboarding, implementação, operação e processamento de pagamentos. Liderar a comunicação e o relacionamento com as equipes operacionais dos nossos clientes (corporate account management), facilitando o uso, personalização e evolução do produto, com a visão de empresas e consumidores a fim de acelerar a adesão do produto;. Contribuir com negociações de propostas técnicas e comerciais com prospect e partner. Apoiar a automação dos processos de atendimento, onboarding, troubleshooting, implementação e ativação de novos clientes. Experiências e/ou Qualificações: Experiência com criação, treinamento e liderança de equipes de atendimento técnico comerciais em empresas desenvolvedores de serviços SAAS/API, provendo suporte B2B2C. Conhecimento técnico necessário para coordenar integrações de sistemas online, API, SAAS com objetivo de conduzir soluções e ajudar equipes a evoluir e realizar diagnóstico, e manutenção de integrações. Conhecimento de …

Rótulos: De 10.001 até 15.000 / ()

Atividades Profissionais: Estamos em busca de um profissional com bagagem na gestão de projetos, mas especialmente que tenha experiência em customer experience e tenha atuado na gestão de contas em modelos de negócio repetitivo, ou seja, a entrega do serviço / implementação de programas e projetos devem estar alinhados com a Venda e principalmente, capaz de conduzir a renovação de negócios com clientes. Experiências e/ou Qualificações: É desejável também uma orientação para vendas. Inglês fluente. Regime de contratação: CLT

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Atividades Profissionais: Será responsável pela equipe interna de atendimento personalizado e garantia de uma boa experiência para o cliente. Deve fazer a gestão do time quanto à padronização e qualidade de processos, além de sempre buscar a fidelização da carteira com indicadores de rentabilidade. Liderar a equipe do BackOffice de processamento de pagamentos, realizando atendimento a empresas, gerando o mais alto nível de satisfação dos nossos clientes, inspirando a equipe pela excelência e criando relacionamentos de confiança. Evoluir uma equipe de atendimento elástica para suportar crescimento exponencial, tratando altos volumes transacionais, com possibilidades de picos fora do horário comercial. Propor e implementar melhorias nos processos de atendimento, implementação e apoiar as atividades de processamento de pagamentos, Marketing e Tecnologia. Propor e implementar ideias que tornem o serviço Fastcash mais intuitivo visando acelerar a implementação e adesão do produto. Apoiar a …

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Atividades Profissionais: Um Product Manager - Customer Success aqui na Catho será responsável por liderar o squad multidisciplinar responsável pelo engajamento e conversão de leads através de diferentes canais de relacionamento. Faz parte do seu papel: Definir a visão do produto, alinhada aos objetivos do negócio. Explorar canais de comunicação para melhorar o engajamento e retenção de usuários (desde Chatbots e WhatsApp até os tradicionais email e SMS, entre outros). Trabalhar em forte parceria forte com o Product Designer do seu squad durante o processo de Discovery. Definir e acompanhar as principais métricas do seu produto, assim como liderar a definição dos OKRs trimestrais. Priorizar as ações do seu squad baseadas em inputs quantitativos, qualitativos e no entendimento do ambiente competitivo. Durante o Delivery, auxiliar os engenheiros/desenvolvedores no entendimento das ações e quebrar as releases de forma que o valor possa ser gerado para o usuário o mais rapidamente …

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Atividades Profissionais: Sr Customer Success Analyst The Customer Success Manager (CSM) position is pivotal in the delivery of services to a portfolio of Equinix customers. The CSM drives collaboration with customer and internal cross functional teams to manage customer implementations and meet customer requirements timely and efficiently. The CSM also owns and manages a very broad range of account and service related customer questions, requests, and issues to resolution. The CSM manages the on-going customer service relationship and serves as the primary point of contact through the customer lifecycle. The CSM is the customer advocate, responsible for the overall satisfaction of customers. The portfolio of customers for the CSM position is generally medium to large in scope/complexity and global involvement is required. Accounts may include agreements to support non-standard billing, operational, and business processes which the CSM is responsible to ensure are …

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… e/ou Qualificações: Qualifications: Excellent written and spoken business English, Portuguese, and Spanish. Ability to work with internal and external stakeholders. You understand data analytics and drive decisions. You are successful using Excel and Powerpoint to analyse data, prepare models, and present options to executives. Strong communication and interpersonal skills to work in a global environment. Proven success working with ambiguity to drive results in complex operational environments. You are able to work under pressure and adapt quickly to adverse situations. You have a first experience as an operations manager or product manager. Experience working across time zones and managing global stakeholders. Knowledge of and experience with measuring and improving customer satisfaction. You are familiar with travel industry or with software adoption roles. xperience working in a fast paced environment. You have a degree in business, economics or related technical fields.

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… level within the assigned region; Must have excellent presentation and negotiation skills; Proven track record of meeting/exceeding both individual and team sales quota/goals; Proven success with turning cold calling into revenue- generating accounts; Expertise in complete sales cycle management ? prospect identification, qualification, proposal and close. Ability to handle complex technical sales cycles; Excellent verbal and written communication skills; Required fluency in written and oral Portuguese and English. Spanish is a plus; Good understanding of customer print operation and EFI product knowledge is preferred. We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues, and shareholders. EFI SPRINTers take action and adapt to changes in order to transform our customers? businesses to be more productive and profitable through innovative digital imaging …

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… across different project phases of project lifecycle. Monitoring and reporting project status on a regular basis to relevant stakeholders. Allocate activities and tasks among team members. Managing scope, quality, cost and schedule and compliance to regulation in the solution. Manage the stakeholders and ensure timely decision to meet the project schedule. Co-ordinate and manage scope change requests. Monitor and review all deliverables. Ensure overall quality and success of the project defined objectives. Managing risks (internal and external) and timely escalation as per escalation matrix. Experiências e/ou Qualificações: Project Management experience in IT preferably for Manufacturing/ Engineering app projects Experience if managing projects in various methodologies - Waterfall/ Agile. Stakeholder management. Experience in PM tool (MS Project plan). Estimation/ Cost/ Schedule/ Resource management. Retail - CPG domain, MES implementation on COTS products like GE …

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… have Spanish and/or French, while any additional language is an asset. Computer literate and experience in the use and maintenance of an application tracking systems and databases, preferably Success Factors. At ease with the development and analysis of statistics and metrics. Your profile: Passionate about talent search and selection and always have the ideal candidate experience in mind. Professionalism and exceptional interpersonal skills to work collaboratively within a team and establish and manage productive internal and external relationships at all levels of the organization. Ability to influence stakeholders to come to best practice solutions and decision making. Strong customer service orientation and planning, organization, priority setting and negotiation skills to manage multiple files with competing priorities. Superior time management skills and ability to deal with ambiguity and reprioritize tasks in response to unexpected changes in priorities / requests. …

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Atividades Profissionais: Lixar is looking to hire a Senior Technical. Analyst to join our team. As a Senior Technical Analyst, you will help the management team and clients define solution vision and collaborate with our Developer to make it a reality. For this you will need top-notch communication skills, and an easy familiarity with technical matters. What you will be doing: Identify solutions used to solve key customers? business objectives and provide technology vision Develop detailed requirements, stories and acceptance criteria for the development teams Play an active role in sprint planning to ensure the requirements are tracked and delivered on time and within scope Manage the product backlog, grooming and prioritizing Work closely with all key areas of the business from a technical and non-technical standpoint Coordinate and refine requirements based on input and discussions with technical talent such as architects, technical leads and Developer Balance and communicate …

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… of re- occurrence. Report on these issues to the extent as required by GM of Quality. Monitor and review the vender\'s invoices to ensure proper billing for ECSA and WCSA ports. Liaise with customers at ECSA and WCSA ports, acting as corporate representation and supporting OEM agents. Assist commercial team as requested to source new freight (PCC/RoRo) and resolve booking inquiries/issues. Escort and attend for customer\'s visitation in ECSA and WCSA area as requested. Assist Customer Service Department as required to confirm booking accuracy and volume. Submit required reports after every vessel attendance; Cargo Work Check Sheet. Loading condition report with photos. Monthly Activity Report Summary of vessel and customer attendance, stevedore meetings and port topic Assist the GM of Sao Paulo, GM of Quality and GM of Operations as directed. Experiências e/ou Qualificações: Experience: An advanced degree from an accredited college or university in …