Vagas de Emprego: Customer Service ANALYST

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Atividades Profissionais: Answer customer questions, identify common customer challenges and proactively resolve them through phone, email and chat system. Collaborate with Sales, Client Services and Product team to resolve issues and share customer feedback. Maintain product expertise and equity administration industry knowledge. Maintain and refine Customer Success help center resources http://support.esharesinc.com. Collaborate in establishing customer success policies and standardsWilling to work flexible support hours. eShares is the first and only SEC-registered Transfer Agent for private companies. Our online platform allows companies?from seed stage to pre- IPO?to manage equity electronically with the participation of their shareholders, employees, auditors, and legal counsel. Our mission is to consolidate private company ownership onto one common electronic registry, and bring a wealth of financial services?previously reserved …

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… plans to roll out across our client base. Triage support tickets across all Zoocha clients, ensuring appropriate escalation processes and SLAs are adhered to. Communicate with our clients through Service Desk from incident creation through to resolution and acceptance. Deliver problem management process when consistent issues occur across multiple clients. Deliver 1st and 2nd Line Support across all our client websites spanning front-end, back- end and sys admin. Liaise with both UK and Spanish development teams to resolve 3rd line support issues. Perform root cause analysis on all incidents. Maintain service desk knowledge base to deliver improved client self-service support. Work on development side projects and act as an overflow development resource as required. Experiências e/ou Qualificações: Strong communication and customer service skills. Proactive approach to problem solving and drive incidents through to resolution. Strong attention to detail. Quick learner who …

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Atividades Profissionais: Danfoss is looking for Regional Fulfillment Analyst (Located in Brazil) with the aspiration and ability to fulfill customer demand through effective Deployment of Inventory, Management of Exceptions and Provision of Value Added Services. Would you take a challenging role on an international environment and take the opportunity to make direct impact on key processes? Then you might be the best fit for this role. As Regional Fulfilment Analyst you will be reporting to the Senior Coordinator and will be a part of the Latin America team supporting internal customers and sales organization, with initial operation on Condensing Unit Factory Purchase planning. You will be responsible for day-to-day tasks on purchasing and inventory controlling (planning and replenishment set-up) across LAM region. You will develop yourself as an expert who will be customer oriented and optimize the fulfillment process ensuring smooth functioning of outbound logistics. You will set a …

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Atividades Profissionais: Serve as Technical source for all company?s windows server and Storage (array/Backup) related projects/SWIs | Work on initiative or projects to meet customer and management request | Focal contact for divestment related activities within Server and Storage scope. | Consult with clients on Service Requests, Small Work Items and projects relating to XOM computing infrastructure, documenting recommendations using existing best practices for infrastructure changes | Receive and work requests to completion via the Small Work Items (SWI) process. | Interface with project managers, Operations, Customer Relationship managers and other EMIT teams as needed. | Interface with EMIT ETS Engineering for development activities and projects. | Resource for computing infrastructure projects & project engagements. | Provide L3 support to both Server and Storage operations. Experiências e/ou Qualificações: The ideal candidate shlould be: Graduated …

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… such as visual analysis models (UML diagrams), prototypes, or simulations where appropriate. Lead requirements validation activities to confirm that a solution based on the requirements would meet customer needs and achieve the business objectives. Lead and facilitate ongoing requirements prioritization. Establish and implement effective requirements practices, including continuous improvement. Assist with the development of the organization's requirements engineering policies, procedures, and tools. Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates. Conduct research, analysis, and feasibility studies to establish the viability of requirements. Travel to client sites as needed. Bring best practices and support to the other eCommerce teams as it relates to business knowledge and business processes. Experiências e/ou Qualificações: Experience in a Business Analyst role. …

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Atividades Profissionais: As a Business Systems Analyst II you will be responsible for helping to identify and document system requirements that feed the software development cycle, provide quality assurance and testing of those software changes/enhancements and drive the software release and distribution process. This position is part of a team that focuses on the process of quality and timely delivery of application software enhancements for both our Managed. Service Operations and our licensee customers. CSG\'s Service Bureau solution consists of processing and support services coupled with professional services opportunities. Meets with clients or internal teams to gather and document business requirements. Translates business requirements to system requirements. Review test plans and perform and/or monitors testing to ensure coverage of system requirements. Demonstrates system functionality to client. Responsible for working with internal teams to determine …

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Atividades Profissionais: As a Business Systems Analyst you will be responsible for helping to identify and document system requirements that feed the software development cycle, provide quality assurance and testing of those software changes/enhancements and drive the software release and distribution process. This position is part of a team that focuses on the process of quality and timely delivery of application software enhancements for both our Managed. Service Operations and our licensee customers. CSG\'s Service Bureau solution consists of processing and support services coupled with professional services opportunities. Meets with clients or internal teams to gather and document business requirements. Translates business requirements to system requirements. Review test plans and perform and/or monitors testing to ensure coverage of system requirements. Demonstrates system functionality to client. Responsible for working with internal teams to determine production …

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Atividades Profissionais: As a Billing Analyst you will be playing a key role in team resource coordination delivering quality, on-time reports and invoices to our Customer base. CSGI\'s Managed Service solution consists of processing and support services coupled with professional services opportunities. This role will support and review the work of analysts, train employees/external customers on CSG\'s software, set up customer\'s data, process and analyze data, review invoices and billing reports, review traffic routing and optimization for US and Intl traffic for Managed Service Customers. This position supports Managed Service customers directly by phone or e-mail to address their billing or application questions and issues. This is primarily a customer satisfaction and revenue assurance role. You will be working under minimal supervision with wide-latitude for independent action and judgment. Customer Billing and Data Management. Manage Account assignments and coordinate …