Vagas de Emprego: Customer Service ANALYST

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Atividades Profissionais: Responsável pela gestão do ciclo do pedido, acompanhamento da programação, liberação de estoque, envio para separação e acompanhamento do faturamento dos clientes chave. Também responsável pelo controle dos pedidos em BO, respectiva comunicação para equipe comercial/clientes. Atualizar e controlar os indicadores de nível de serviço e atuar no ciclo de melhoria continua do processo. Também responsável por geração e divulgação de relatórios de visibilidade dos pedidos em aberto e faturados Regime de contratação: A combinar

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Atividades Profissionais: Responsável pela gestão do ciclo do pedido, acompanhamento da programação, liberação de estoque, envio para separação e acompanhamento do faturamento dos clientes chave. Também responsável pelo controle dos pedidos em BO, respectiva comunicação para equipe comercial/clientes. Monitorar indicadores de nível de serviço e reportar resultados obtidos. Regime de contratação: A combinar

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Atividades Profissionais: Answer customer questions, identify common customer challenges and proactively resolve them through phone, email and chat system. Collaborate with Sales, Client Services and Product team to resolve issues and share customer feedback. Maintain product expertise and equity administration industry knowledge. Maintain and refine Customer Success help center resources http://support.esharesinc.com. Collaborate in establishing customer success policies and standardsWilling to work flexible support hours. Experiências e/ou Qualificações: Fluent in english (Please submit your resume in english ). Loves working with people (and talking to people). Great people skills ? high degree of empathy and great communication skills. Great organizational skills. Working knowledge of finance and accounting a plus. Working knowledge of equity and capitalization a plus. Prior experience with technical support or help desk a plus. Ability to deal …

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Atividades Profissionais: Provide excellent customer service support and maximize seat utilization through a variety of activities, will be the first point of contact for inbound inquiries, providing accurate course information, pricing and price lists, order processing And payments, reservation of delegates in courses and issuing of joint instructions, along with the follow-up of clients and prospects, effectively manage the queries received through channels such as e-mail, telephone, mail and visitors in person, support with issuance of certificates on -line and travel for logistical support, coordination with various stakeholders, provide course information and prices, follow-up and secure business, if necessary, send delegates to courses Process orders and payments pro-actively maximize bank utilization Regime de contratação: A combinar

Rótulos: De 10.001 até 15.000 / ()

… technical / customer problems requiring extensive analysis. Takes the lead for project installations, network integration and system configuration etc. and takes full responsibility for assigned customers and topics. The key responsibilities are: Responsibility for managing the Customer Support, Service Support and Service Sales. Care about training and appropriate tools for the service staff to enable them to do their work in an efficient way by providing regular training according to HQ training certifications. Care about increasing service profitability. Supervision of Direct Service Sales. Care about service contracts by increasing the number of maintenance contracts. Care about permanent optimization of Service Processes Proactively preparing the visit as part of the first time fix objective. Taking over the responsibility of a customer project after the proper completion of the project. Supervision about quality of after sales service for customer installations. Care about …

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… and 10 on desktops and laptops. Provide local and remote diagnostics and technical issues relating to desktops, laptops, printers and other hardware using the Altiris tools. Provide outstanding customer service to ATG associates. Communicate issues and recommendations back to leadership in clear, concise manner. Support other functional teams on an as needed basis *Troubleshoot software and hardware issues in person as well as remotely . Participate in building standard images for workstations. Perform all other related tasks based on the needs of the organization. Experiências e/ou Qualificações: Skills and Experience. Associate\'s or Bachelor\'s degree in IT - related field. Desktop Operating Systems (Windows 7 and Windows 10 being the latest).Experience with laptops, desktops, printers and other related hardware. Experience supporting Microsoft Office Suite.Experience deploying or supporting Office 365, Azure Active Directory or One Drive desired. …

Rótulos: De 4.001 até 5.000 / ()

… as part of their work. Has more than one year experience with analyzing financial data. Understands what data is needed for an analysis and is able to gather relevant data. Is able to draw conclusion from analysis and effectively communicate the results with limited assistance. Able to use basic Excel functionality. Some knowledge or awareness of how to analyze issues. Demonstrates basic analysis of issues and some application of logic and problem solving skills. Identifies the connection between different issues and problems. Knowledge of products / services and product / service lines. Able to represent the features and benefits to sell the products and services. Able to recognize customer needs and suggest product applications to solve problems and create benefits for the customer. Education, Licenses, Certifications College, university, or equivalent degree in Finance, Accounting or related field required. Work experience in the field of study required. Regime de contratação: CLT