Vagas de Emprego: Customer Service ANALYST

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Atividades Profissionais: Responsável pela gestão do ciclo do pedido, acompanhamento da programação, liberação de estoque, envio para separação e acompanhamento do faturamento dos clientes chave. Também responsável pelo controle dos pedidos em BO, respectiva comunicação para equipe comercial/clientes. Atualizar e controlar os indicadores de nível de serviço e atuar no ciclo de melhoria continua do processo. Também responsável por geração e divulgação de relatórios de visibilidade dos pedidos em aberto e faturados Regime de contratação: A combinar

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Atividades Profissionais: Responsável pela gestão do ciclo do pedido, acompanhamento da programação, liberação de estoque, envio para separação e acompanhamento do faturamento dos clientes chave. Também responsável pelo controle dos pedidos em BO, respectiva comunicação para equipe comercial/clientes. Monitorar indicadores de nível de serviço e reportar resultados obtidos. Regime de contratação: A combinar

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… to carriers, BL preparation according to SOP instructions and documentation management (HBL, FCR, Commercial Invoice, Packing List, COO. Handling constant shipment\'s follow up in order to provide customers of updated status of their cargoes. Input quality data in SCM system for proper closure of each operation\'s file and supporting further reporting purposes. Weekly revision of ICB reports to ensure conciliation of charges with overseas offices. Ensure every customer\'s (internal/external) information requirements are met. To deliver accurate, timely & fluid information to our customers in order to ensure client satisfaction upon our service. By providing a quality service, we are able to strength clients\' fidelization, allowing in that way commercial area to focus on landing new customers to increase the sales portfolio. Ensure all team and individual KPIs are meet as per global targets. Experiências e/ou Qualificações: Experience in customer service & logistics\' …

Rótulos: De 4.001 até 5.000 / ()

… as part of their work. Has more than one year experience with analyzing financial data. Understands what data is needed for an analysis and is able to gather relevant data. Is able to draw conclusion from analysis and effectively communicate the results with limited assistance. Able to use basic Excel functionality. Some knowledge or awareness of how to analyze issues. Demonstrates basic analysis of issues and some application of logic and problem solving skills. Identifies the connection between different issues and problems. Knowledge of products / services and product / service lines. Able to represent the features and benefits to sell the products and services. Able to recognize customer needs and suggest product applications to solve problems and create benefits for the customer. Education, Licenses, Certifications College, university, or equivalent degree in Finance, Accounting or related field required. Work experience in the field of study required. Regime de contratação: CLT

Rótulos: De 2.001 até 3.000 / ()

Atividades Profissionais: This position will be challenged with having to balance the day-to day service/support of customers, while also identifying innovative ways to solve problems upstream identify gaps in processes. Will be comfortable understanding social media campaigns and supporting bugs and invoicing, have an appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms, a high level of comfort working with cross functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical problem- solving abilities, and keen eyes for operational inefficiencies. Experiências e/ou Qualificações: Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience. Demonstrated capability to create world-class customer experiences with each and every interaction. Fluent in English …

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… peripherals, laptops and desktops) Troubleshoot and support video conference equipment, including events held onsite Remotely troubleshoot local and networked printers, including multi-functional copiers Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests Identify and implement innovative solutions to resolve customer issues Ensure resolutions are consistent with company standards and policies Liaise between local suppliers/Suppliers and our internal GTS team when troubleshooting as necessary. Experiências e/ou Qualificações: Experienced utilizing spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred Mobile support experience for iOS, Android, and MDM solutions. Informações adicionais: Flexibility to extended hours or modified schedule to support planned activities or emergency situations. Regime de contratação: CLT

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Atividades Profissionais: Phone consultations with customers in which you educate them on mobile site speed issues and guide them to fix issues where possible. Give guidance, support, and train customers on pre-defined and documented speed optimization techniques. Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed. Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed. Deliver high quality service to your customers, exceeding client expectations and quality scoring measures. Experience with Customer Service in a contact center setting requiring daily use of strong communication, customer service, relationship management, and support skills. Technologically savvy, demonstrable aptitude in grasping knowledge of various aspects of Web performance Engineering. Capable enough to learn customer service software applications and process customer

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Atividades Profissionais: Phone consultations with customers in which you educate them on mobile site speed issues and guide them to fix issues where possible. Give guidance, support, and train customers on pre-defined and documented speed optimization techniques. Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed. Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed. Deliver high quality service to your customers, exceeding client expectations and quality scoring measures. Experiências e/ou Qualificações: Experience working in a B2B environment. Experience in Technical Customer Support. Regime de contratação: CLT

Rótulos: De 3.001 até 4.000 / ()

Atividades Profissionais: As a Quality Assurance Analyst you develop, establish and maintain quality assurance programs, policies, processes, procedures and control ensuring that performance and quality of processes (established and new) conform to established standards and agency guidelines to ensure lasting customer satisfaction. In this role you will support quality team with expertise and guidance in interpreting governmental regulations, agency guidelines and internal policies to assure compliance. Your main responsibilities include: Evaluates incoming complaint information and maintains the record in the electronic database. Performs follow up activities to obtain additional information. Use and maintain database(s), provide analysis and trending data all on complaints. Determines reportability of complaints to Government Agencies. Identify and document appropriate complaint categories to assure trend accuracy within the complaint database. Ensures record documentation is …

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Atividades Profissionais: The Logistic Specialist / Analyst will be responsible for purchase goods from Denmark, internal control of importation and internal process, control stock , control safety stock , organize internal Freights ( exhibitions ,trials and others) , Warranties and Adhoc Tasks. Reporting to Controller, this function will be working closely together with other Sales Assistant, Bookeepings, Service Manager and Customer Service Coordinator and other persons within the company. Experiências e/ou Qualificações: The ideal candidate holds a Bachelor?s of experience in a Logistic function. The candidate has a strong track record. Experience in External foreign trade transactions. You are a self-motivated and organized; You have strong analytical skills and work systematically and persistent when pursuing goals. Although working independently, you are able to build productive relationships at all levels in the any organization you have interactions. …

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… on track and solutions extendable and maintainable going forward. Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution. Manage customer expectations, negotiate solutions to complex problems with both the customer and third-party partners. Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement. Play the role of liaison between business stakeholders and technical experts. Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base, mentor, educate, and enrich technical and non- technical Fielos customer and partner colleagues. Experiências e/ou Qualificações: Enterprise …

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… - Measure - Action - Realistic - on Time) by competencies, for identifying the main attributes, knowledge, skills and experience requested for each position. Follow- up to vacancies process / customers: Ensure the process in the Value Chain from searching, bios data of candidates, profile approaching, recruitment sources, calibration and negotiation of gaps into the restrictions of processes (profile, wages, benefits, etc.). Create a pool of potential available candidates from the data analyzed in a File Base to response in an anticipated way to needs of Customers. Focus on Service improvement: Advise Customer during each step of process, establishing and maintaining an effective communication and accompaniment along the full process to achieve the expected results and their satisfaction on time, quality and service. R&S Analyst: In addition to all above - Supporting to HR Coordinator on tasks related to personnel management, payroll, HR Data Base and …