Vagas de Emprego: Customer Service ANALYST

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Atividades Profissionais: Phone consultations with customers in which you educate them on mobile site speed issues and guide them to fix issues where possible. Give guidance, support, and train customers on pre-defined and documented speed optimization techniques. Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed. Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed. Deliver high quality service to your customers, exceeding client expectations and quality scoring measures. Experience with Customer Service in a contact center setting requiring daily use of strong communication, customer service, relationship management, and support skills. Technologically savvy, demonstrable aptitude in grasping knowledge of various aspects of Web performance Engineering. Capable enough to learn customer service software applications and process customer

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Atividades Profissionais: Phone consultations with customers in which you educate them on mobile site speed issues and guide them to fix issues where possible. Give guidance, support, and train customers on pre-defined and documented speed optimization techniques. Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed. Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed. Deliver high quality service to your customers, exceeding client expectations and quality scoring measures. Experiências e/ou Qualificações: Experience working in a B2B environment. Experience in Technical Customer Support. Regime de contratação: CLT

Rótulos: De 3.001 até 4.000 / ()

Atividades Profissionais: As a Quality Assurance Analyst you develop, establish and maintain quality assurance programs, policies, processes, procedures and control ensuring that performance and quality of processes (established and new) conform to established standards and agency guidelines to ensure lasting customer satisfaction. In this role you will support quality team with expertise and guidance in interpreting governmental regulations, agency guidelines and internal policies to assure compliance. Your main responsibilities include: Evaluates incoming complaint information and maintains the record in the electronic database. Performs follow up activities to obtain additional information. Use and maintain database(s), provide analysis and trending data all on complaints. Determines reportability of complaints to Government Agencies. Identify and document appropriate complaint categories to assure trend accuracy within the complaint database. Ensures record documentation is …

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Atividades Profissionais: Support the management of all logistic needs of customers and suppliers, in order to maximize the service level and monitoring the costs. Managing the relationship with the customers to satisfy their needs by monitoring the order process, from the order input into the ERP system to the delivery to the customer. Managing the contact with the transportation suppliers in order to satisfy customer needs in terms of delivery date request Entering the price list into the ERP system, as well as all purchasing orders and collecting the documents needed for the import process Managing the contact with the customers to update them regarding the availability and delivery dates expected. Ensuring the issue of all documents such as invoices, packing list, transportation documents. Managing the relationship with all the entities involved into the importation process, such as the Agricultural Ministry. Assuring the correspondence between the physical and accounting …

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Atividades Profissionais: The Logistic Specialist / Analyst will be responsible for purchase goods from Denmark, internal control of importation and internal process, control stock , control safety stock , organize internal Freights ( exhibitions ,trials and others) , Warranties and Adhoc Tasks. Reporting to Controller, this function will be working closely together with other Sales Assistant, Bookeepings, Service Manager and Customer Service Coordinator and other persons within the company. Experiências e/ou Qualificações: The ideal candidate holds a Bachelor?s of experience in a Logistic function. The candidate has a strong track record. Experience in External foreign trade transactions. You are a self-motivated and organized; You have strong analytical skills and work systematically and persistent when pursuing goals. Although working independently, you are able to build productive relationships at all levels in the any organization you have interactions. …

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… on track and solutions extendable and maintainable going forward. Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution. Manage customer expectations, negotiate solutions to complex problems with both the customer and third-party partners. Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement. Play the role of liaison between business stakeholders and technical experts. Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base, mentor, educate, and enrich technical and non- technical Fielos customer and partner colleagues. Experiências e/ou Qualificações: Enterprise …

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… - Measure - Action - Realistic - on Time) by competencies, for identifying the main attributes, knowledge, skills and experience requested for each position. Follow- up to vacancies process / customers: Ensure the process in the Value Chain from searching, bios data of candidates, profile approaching, recruitment sources, calibration and negotiation of gaps into the restrictions of processes (profile, wages, benefits, etc.). Create a pool of potential available candidates from the data analyzed in a File Base to response in an anticipated way to needs of Customers. Focus on Service improvement: Advise Customer during each step of process, establishing and maintaining an effective communication and accompaniment along the full process to achieve the expected results and their satisfaction on time, quality and service. R&S Analyst: In addition to all above - Supporting to HR Coordinator on tasks related to personnel management, payroll, HR Data Base and …

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… - Measure - Action - Realistic - on Time) by competencies, for identifying the main attributes, knowledge, skills and experience requested for each position. Follow- up to vacancies process / customers: Ensure the process in the Value Chain from searching, bios data of candidates, profile approaching, recruitment sources, calibration and negotiation of gaps into the restrictions of processes (profile, wages, benefits, etc.). Create a pool of potential available candidates from the data analyzed in a File Base to response in an anticipated way to needs of Customers. Focus on Service improvement: Advise Customer during each step of process, establishing and maintaining an effective communication and accompaniment along the full process to achieve the expected results and their satisfaction on time, quality and service. R&S Analyst: In addition to all above - Supporting to HR Coordinator on tasks related to personnel management, payroll, HR Data Base and …